Having trouble logging in?
Enter your email address below and we'll send you a password email or verification email.
Still having trouble?
If you have just paid for lessons, then we have sent you a verification email to confirm your email address. Please go to your email system and click on the link in that email.
If you have not received the verification email, please read and use the help in the right column, then enter your email address above and press Send.
If you have paid for lessons and are still having trouble, then contact our Customer Service department.
Receiving our emails?
Not received an email within 15 minutes?
Sometimes emails get trapped in spam filters. All our verification and password emails are sent from firstname.lastname@example.org.
Please check your Spam folder (sometimes called Junk Mail), just to be sure. Or request another email on the loginhelp page.
Don't miss our emails
You don't want to miss any English lessons, so to make sure our email reaches you, it's a good idea to add our email address(es) to your whitelist, Safe Senders list or address book:
For these specific email addresses:
Or for all our emails: