Help and FAQs
If you can't find the answer here to any question or problem you have, please email our Customer Services.
What is DoYouSpeak?
DoYouSpeak is an online English language school offering the most effective blend of lessons and elearning activities so you learn to speak English with confidence. With our Online English courses:
- you learn English where you want, when you want
- you have a qualified, experienced English teacher from England teaching you over the phone
- we show you texts, images, videos on your computer during the lesson
- between online English lessons we give you some extra elearning work suited for your level and needs.
As a result, you learn English much quicker than ever before. In a few short weeks your confidence in listening and speaking really improves.
What is the doyouspeak.com Online Classroom?
The Online Classroom is the unique multimedia interface which makes the lessons so interesting and memorable. Students speak to their teacher (and other students in a group lesson) using telephone or Skype and at the same time look at their computer screen where the lesson materials are displayed. The teacher works through the lesson showing a variety of learning content such as short video clips, songs, photos and text.
Can I choose when to study?
Yes, you are able to select English lesson times that suit you. Once you have booked a course of lessons you then go through to your own account page and schedule your lesson times from there. We have a large number of qualified English teachers available to teach your English lessons.
Can I see an example lesson?
Yes, we have created a short video which gives an overview of a DoYouSpeak lesson. This can be seen on the lesson video page.
Are DoYouSpeak teachers qualified?
Yes, all our teachers are qualified.
All our teachers are native speakers of English, are DoYouSpeak qualified and have experience teaching English as a second language - ESL. All our teachers are outgoing, friendly and focused on your individual learning needs. Plus our teachers use DoYouSpeak teaching materials built by our team of English language experts.
Meet some of the DoYouSpeak teachers here.
Would one to one lessons or small group lessons be best for me?
One to one lessons
Our one to one lessons are intensive half hour or one hour classes with your own native English-speaking teacher. These lessons focus on you and exactly how you want to improve your English. You may want to improve your pronunciation, increase your English vocabulary, prepare for an interview or exam, or increase your confidence when speaking and listening to English - the focus of the English lesson is up to you.
During your lessons you will be doing a lot of speaking and it will involve a lot of concentration and learning by you. We find that students learn faster in one to one lessons for two reasons: firstly the teacher is able to focus on exactly what the individual student is wanting to learn and needs to improve, plus the individual student spends more time speaking in English.
You decide the time and day of each lesson and how often - once a week, twice a week or more - it's up to you.
Small group lessons
Our small group lessons are one hour lessons for 2-4 students with a native English-speaking teacher. Everyone speaks and listens in English and learns from each other. We keep our groups very small so each student has plenty of opportunity to speak during the lesson.
You decide the time and day of each lesson and how often - once a week, twice a week or more - it's up to you. You can learn with the same group of international friends each week.
Our small group lessons cost less than the one to one lessons and many students are more comfortable being in a group rather than being the sole focus of the teacher. However, please note that our group lessons are not yet available for beginners.
What computer equipment do I need?
- any reasonable personal computer (PC or Mac), and either
- any landline telephone, or if you wish to use Skype,
- a headset containing earphone(s) and a microphone (external speakers and microphone can be used but a headset is preferable as it minimises feedback)
- any broadband service, ideally 0.5Mbps or faster
- Internet browser: Internet Explorer 6 or above, Firefox 1.5 or above (support for Safari 1.2 or above and Opera 1.8 or above coming soon).
- The latest Flash plugin (also free) - you can download it free from the Adobe website.
Is DoYouSpeak right for me?
DoYouSpeak is all about helping you to speak and understand English. We do not focus on written material with a lot of reading comprehension, nor do we focus on teaching you a lot of grammar.
First we assess your level of English and then focus on improving your speaking skills by using our interactive Online Classroom and trained English teachers. You learn to speak and understand English by speaking with other students and your teacher, or one to one with your teacher. So if you want to improve your spoken English then DoYouSpeak is for you!
How do I book lessons?
It's easy. If you haven't already, sign up for a trial lesson. When you do, we will create an account for you. Then after your trial lesson, you log in at any time to your account and select the link on the right column of your account home page. This will take you though to the booking page where you can select the type of lessons and book lessons in blocks of 10, 20 or 40.
What do I do after I have scheduled a lesson?
Before each lesson we send you an email reminder of the lesson time and where to find help.
Please be ready at your computer and logged in at DoYouSpeak 5 – 15 minutes before each lesson starts
If you are using Skype rather than a landline telephone for your lesson, please ensure your headset is working correctly so you will be able to hear the teacher and they will hear you.
If you are not a regular Skype user it is a good idea to use the Skype test call service before each lesson just to check that everything is working.
Receiving our emails?
Not received an email within 15 minutes?
Sometimes emails get trapped in spam filters. All our verification and password emails are sent from email@example.com.
Please check your Spam folder (sometimes called Junk Mail), just to be sure. Or request another email on the loginhelp page.
Don't miss our emails
You don't want to miss any English lessons, so to make sure our email reaches you, it's a good idea to add our email address(es) to your whitelist, Safe Senders list or address book:
For these specific email addresses:
Or for all our emails: